Tag Archives: delta

Coulter Suffers in Coach

Obviously she’s never heard of Spirit Air Given the rancid reputation for customer dissatisfaction the American airline industry has cultivated over the past years and months, it’s hard to imagine how an aggrieved passenger could actually generate sympathy for one … Continue reading

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The Customer is Always Right a Pain in the Asset

General Motors just received a financial penalty of $35 million (the highest allowable) meted out by the US Transportation Department for their “criminal” behavior surrounding the flawed ignition switches installed in Chevy Cobalts whose failures led to at least 13 … Continue reading

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